Token-Based IT Support
OrderWork helps IT resellers and managed service providers support their customers with a token-based IT Support offering. Our token-based support scheme and service desk provides maximum flexibility to the IT Channel. We work resellers to provision a custom service, delivering a white-label solution to support our channel partners.
- Custom scope of work and pricing for each token request
- White-labeled service desk solution
- Qualified, certified service desk operatives
- Industry-leading service management software
- Nationwide network of support for both hardware and software
- Telephone / email / remote support
- 24/7 Service Management Software Access
Our token-based scheme that provides resellers with a single point of contact for IT support enquiries. The OrderWork Service Desk provides resellers with access to a dedicated support team, providing front-line support to your end-users.
Our ITIL aligned helpdesk provides channel organisations with a flexible, cost-effective way of delivering end-user support. Whether you are experiencing high levels of helpdesk demand and need to expand your provision, need to provide support to a specific roll-out, or want to provide support for new technologies and locations; the OrderWork Service Desk is here to help.
Resellers are able to access a range of token support packages, tailored to meet their specific skill-sets, technologies and service models. EPOS, communications, desktop or infrastructure resellers can scope a customized token support package to help them deliver on their SLAs.
OrderWork has a dedicated service desk and professional services team to provide a quick, agile response to our channel partners. Your customers will be under the impression that they are dealing with you, and you will have the added flexibility of hundreds of IT Professionals to support your projects.