IT Service Desk & Support Contracts
OrderWork is a leading channel-only service provider; helping resellers, distributors and MSPs to grow their services business.
We provide remote, telephone and on-site support across a broad range of technologies from leading IT and communications vendors. Our custom support packages are tailored to suit your specific requirements and leverage our nationwide network of certified IT professionals; delivering industry-leading levels of service and support at a competitive price.
OrderWork provides dedicated support staff to provision troubleshooting and support services, both on-site and from our customer service centre. Our front-line support team has extensive knowledge of a wide range of technologies; from desktops to data centres, servers to storage:
- Servers & Storage- hardware and software (Office 365, SBS, MS Essentials, Antivirus)
- Network Services - set up and maintenance of voice and data networking (Broadband, LAN, WAN, MPLS VPN)
- Desktop Support - hardware and software
- Audio Visual - troubleshooting and Installation services
- Data Backup and Disaster Recovery Solutions
- 24/7 Active Monitoring
- 24/7 Service Management Software Access
- Service Desk - available Monday to Saturday 0900 - 1800
Our Service Desk team works in an ITIL aligned Service Management Environment; leveraging Incident, Event, Supplier Management and Request Fulfilment processes. Our focus is on delivering a high-quality service to support our channel customers, with rapid response and resolution of end-user incidents
All of our engineers undergo a strict vetting procedure to ensure they are qualified and certified to provide the highest level of service. Quality assurance is an ongoing process, supported by our investment in state-of-the-art job and process management tools.