- Information we collect and how we use it
- Information disclosure
- Controlling you personal data
- Contact details
Information We Collect and How We Use It
The OrderWork website acts as a venue that allows suppliers of IT services (Suppliers) and customers for IT services (Buyers) to offer, buy, and sell IT services at any time through the use of a work order (Work Order). A Work Order is a binding contract for IT services between a supplier and a buyer.
In order to make use of the services offered on our site, certain personal information will be required. We only collect personal information about you which we consider necessary to allow for the current and future transactions of IT services to take place. Where possible, we indicate which fields are required and which fields are optional.
Required personal information consists primarily of your name, email address, and postcode. We use your email address as part of login process to access our site as well. Your name, email address and postcode are used as part of the work order transaction process for identification, communication and buyer/supplier matching. Mandatory email communication will consist of notifications of available Work Orders and update information related to a Work Order.
We know that providing personal information is an act of trust which we take seriously and as such are fully committed to ensuring that your privacy is protected. We will never sell, rent or otherwise disclose any of your personal information, including your email address, to any third party without your consent.
You have the right to request a copy of the personal information which we hold about you under the Data Protection Act 1998 which is subject to a £10 fee. Please write to: The Data Protection Officer, OrderWork Ltd., Building 3, Chiswick Park, 566 Chiswick High Road, London, W4 5YA.
Controlling Your Personal Data
Your personal details can be accessed and updated from within the My Account section of the site. You must be logged in to access this information.
All information is password-protected so no one can access the information but you.
Users who have registered themselves as Buyers have the ability to change their password, contact information, and any user contact information they will have associated with their respective account. For users registered as Suppliers, they will have the ability to change their password, contact information, and any contact information for specialists they will have associated with their respective account.
Account deactivation and its associated personal information are subject to OrderWork's User Agreement. We will retain in our files information you have requested to remove in some circumstances, such as dispute resolution, troubleshoot problems and enforcement of our User Agreement. Furthermore, such prior information is never completely removed from our databases due to legal and technical constraints, including stored "back up" systems.
We are committed to ensuring that your information is secure. We treat the information you provide as an asset that must be protected. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The Data Protection Officer
61-63 High Street South,
OrderWork.co.uk is owned and operated by OrderWork Ltd. Registered No: 5662167; Registered Office: Studio 2D, 1st Floor, 114 Power Road, London W4 5PY
OrderWork's Quality Procedures
OrderWork's network is built on high levels of trust between buyers and suppliers, and high quality of work carried out by all suppliers. OrderWork therefore takes all complaints or feedback about very seriously, and as stated in our Terms& Conditions, can remove suppliers (and buyers) from the network at any time.
Below are the normal procedures that are followed if complaints are received. Any questions about these should be addressed firstname.lastname@example.org or by telephone to the OrderWork Service Delivery team at 0845 373 3572.
Without limiting our other remedies, we may limit your activity on the Site, immediately issue a warning, suspend or terminate your user registration and refuse to provide our services to you without notice:
- if you breach the OrderWork User Agreement or the documents incorporated by reference;
- if, despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
- if we believe that your actions may cause us financial loss or legal liability.
In the event of a complaint from a buyer or from another supplier the following procedure shall be implemented:
- Immediate suspension of the supplier (both the specialist and his employer) pending the outcome of any investigation. If the execution of a WorkOrder is in progress then the OrderWork Service Delivery Manager or in his absence the CEO will make a decision as to whether the supplier is recalled immediately or allowed to complete the subject WorkOrder.
- Within seven days of the complaint being received and following an investigation OrderWork may, at its discretion, terminate the OrderWork User agreement and remove the supplier (both the specialist and his employer) from the database permanently or for a defined period of time.
- Following removal from the platform, all outstanding monies, apart from any monies owing due to the WorkOrder which is the subject of the complaint, will be paid to the supplier.
- If, after due investigation, and with OrderWork acting as a mediator, the supplier is found not to be at fault then he shall be immediately re-instated on the OrderWork platform and any outstanding monies shall be paid to him. If, however, he is found to be at fault then his suspension may be made permanent.
- The situation may arise and it will be at OrderWork Ltd's entire discretion, that the supplier is not at fault but that his specialist has contravened the terms and conditions of use of the OrderWork platform. In this case the individual specialist shall be permanently removed from the platform but his employer shall be re-instated forthwith.
In the event of a complaint from a supplier or from another buyer the following procedure shall be implemented:
- Immediate suspension of the buyer pending the outcome of any investigation. If the execution of a WorkOrder is in progress then the OrderWork Service Delivery Manager or in his absence the CEO will make a decision as to whether works to complete the WorkOrder are completed or suspended pending investigation.
- Within seven days of the complaint being received and following an investigation OrderWork may, at its discretion, terminate the OrderWork User agreement remove the buyer from the OrderWork platform permanently or for a defined period of time.
- Following removal from the platform, all outstanding monies, apart from any monies owing due to the WorkOrder which is the subject of the complaint, will be re-paid to the buyer except for any WorkOrder placement fees already tendered.
OrderWork Safeguarding and Safer Recruitment Statement
In April, 2011 OrderWork completed a corporate review of our safeguarding and safer recruitment policies in line with our annual quality and compliance review with ISO 9001. All OrderWork employees, contractors, and our Service Partners share an objective to help keep children safe. OrderWork has considered its own processes, procedures and policies with regards to safeguarding children, and has worked with our service partner engineers to respond to both local London initiatives and reviews at a national level.
Our management team is assured that all eligible staff have undertaken and are up to date with safeguarding training at level 1. All OrderWork staff are committed to safeguarding children, and will leverage our enhanced safeguarding policies and procedures as we place engineers on-site at schools.
OrderWork named professionals in IT Service Delivery, Account Management, and Service Partner vetting are up to date with our safeguarding policies and have completed the level 1 training course.
Dan Richmond, Services Director, is our management lead for safeguarding and management will conduct safeguarding audits and reviews across the entire organization at least once a year and has robust audit programmes to assure us that safeguarding systems and processes are working.
Our policies and procedures meet the statutory requirements in relation to the Criminal Records Bureau checks in accordance with current legislation. I can confirm with certainty that our management team has considered its own position with regards to safeguarding children and has the necessary assurance that it is meeting its statutory requirements and following good practice.
I am pleased with our achievements so far related to Safeguarding and Safer Recruitment, but recognise that there is still more to be done in this area as government policy changes and the merger of the Criminal Records Bureau (CRB) and its merger with the Independent Safeguarding Authority (ISA). OrderWork is committed to Safeguarding and Safer Recruitment and we will remain vigilant in our recruitment of engineers to complete ICT work on-site at schools. To achieve this objective, we:
- Will always aim to prevent unsuitable people from working with children.
- Promote safe recruitment practice and challenge any poor or unsafe practice.
- Create an effective partnership with our Service Partners and their engineers to gain assurance that all those involved in providing services on behalf of OrderWork and our clients are committed to safeguarding children.
5 May, 2011
OrderWork's Environmental Policy
Caring for the environment is a key objective for our business.
OrderWork is committed minimizing the impact of its activities on the environment. Every employee must accept responsibility for the potentially harmful effects our operations environmental aspects and impacts could have on the environment, and commit to reducing them.
The key points of our strategy to achieve this are:
- Minimise waste by evaluating operations both internally and externally with our service partners and ensuring they are as efficient as possible.
- Minimise toxic emissions through the selection and use of its service partners - selecting local service partners within 10 miles of the end user wherever possible, and also to make the right choice in terms of the source of our power requirements.
- Actively promote recycling both internally and amongst its customers, suppliers and service partners.
- Source and promote a product range to minimise the environmental impact of delivering On-Site Tech Services to our IT channel and Retail clients.
- Whenever possible, encourage our clients to leverage OrderWork's 'local' engineers to improve their own Carbon Footprint.
- Meet or exceed all the environmental legislation and regulatory codes of practice that relates to OrderWork's operations.
- Ongoing training program for its staff to raise awareness of environmental issues and enlist their support in continually improving the Company's environmental performance.
- Actively encourage the adoption of similar principles by its service partner engineers and suppliers.
Measure our environmental performance associated with:
- Energy Conservation
- Scope 1 and Scope 2 greenhouse gas emissions*
- Waste Management and Recycling
OrderWork is committed to building a sustainable business and to neutralizing our carbon emissions in every aspect of the services supply chain. In July 2011 OrderWork completed our first carbon footprint measurement, and will measure and report on it every year on an ongoing basis. The policy can be accessed by interested parties, and is available to all employees and Service Partners who may be working on behalf of OrderWork. The policy is available through the OrderWork website www.orderwork.co.uk