Strategic Accounts Implementation Manager
OrderWork Limited
London, W14
About OrderWork
OrderWork is an IT and Consumer Electronics services firm. We deliver technology installations via our nationwide network of over 1,800 vetted service partners. From a single portal, OrderWork’s clients can request installations and repairs under a guaranteed SLA. Built on an innovative internet portal that handles payments and collects ratings of every job done, OrderWork manages the delivery process and ensures quality control of all work.
The company is led by a service and quality focused management team. MD, Tom Bausemer, ran Forrester Research’s American Consulting business (www.forrester.com) before being recruited over to London to run OrderWork. The OrderWork portal and the network of 1,800 service partners who complete work orders for us – makes us a dynamic and fast-moving company. OrderWork’s business model is unique and is rapidly becoming a phenomenal success with growth of 184% in 2009, after trebling in 2008.
OrderWork is supported by Wellington Partners (http://www.wellington-partners.com), a leading pan-European Venture Capital firm. The company is based on Hammersmith Road near Baron’s Court and Kensington Olympia. We currently operate in the UK (www.orderwork.co.uk) and have a fledgling business in Germany (www.orderwork.de).
The Strategic Accounts Implementation Manager role
Reporting to the Sales Director, the Strategic Accounts Implementation Manager role is responsible for implementing new, strategic IT & Consumer Electronics accounts, growth of existing strategic accounts and where necessary, Service Delivery for these accounts.
This person must be capable of identifying and implementing changes in the company’s sales and service delivery processes, and be able to adjust our services approach that may be necessary as a result of our expected continued rapid growth. The successful candidate will require experience in Account Management, Service Delivery, working with online portals, and direct Service Partner management.
Required Skills/Experience
- Experience in working with an online portal in an administrative capacity.
- Proven ability to sell IT services.
- Experience implementing an internet based application into IT channel firms.
- Assessment of strategic growth models & reporting of client portal requirements.
- Understanding of dynamic modeling skills related to national rollout projects.
- Must have experience within the UK IT & Telecommunications Channel and a good knowledge of the channel focused sales process.
- Solid grasp of financial planning within allocated accounts.
- Proven track record of increasing revenues within existing accounts.
- Knowledge of Service Delivery process and experience in facilitating this within client base
- Proven ability to build solid relationships to board level
Responsibilities:
- Build Relationships with key clients
- Cold calling to potential strategic IT accounts.
- Conduct initial conference calls and meetings with potential IT clients.
- Complete Portal demonstrations and training sessions with potential new IT clients – including sessions with project management and sourcing teams.
- Work throughout the entire sales process from start to finish.
- Implementing, new strategic IT accounts including training of project management and sourcing/procurement teams on the OW Portal.
- Achieve IT Revenue Targets by growing the IT business within strategic account client base
- Responsibility for Service Delivery on all new Strategic IT Accounts brought on board through new business efforts.
- Resolution of any issues the client may have related to use of the service.
- Liaising with Service Partners nationwide and building relationships with them.
- Quarterly Service Review meeting with clients.
- Assess any client requirements for portal as our business grows, suggest enhancements & review mock ups with portal development team.
- Maintain a weekly sales pipeline report that tracks the health and status of potential opportunities, accounts about to kick off, and those at risk of postponement/cancellation.
Personal characteristics:
The ideal candidate for this position will:
- Have the skills and experience to sell effectively to large and medium corporate organizations
- Extremely detail-oriented, acutely organized, and a quick learner.
- Excellent research/analysis skills
- Strong presentation and meeting facilitation skills.
- Excellent organisation and administrative skills
- Excellent communication skills
- Motivated by challenges and able to work in a dynamic and results orientated way
- Calm with an ability to work under pressure.
- A desire to work in a fast entrepreneurial culture.
- High degree of proactive problem solving skills.
- Demonstrated account and client relationship management skills.
Closing Date: 18/02/10